Returns & Exchanges

At All Personalization, we want you to love your custom creations; however, because personalized items are made specifically for you, we can only accept returns on products that arrive damaged or contain manufacturing errors. Please contact our support team within 30 days of delivery to initiate a claim for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your personalized item.

• 2.
  Provide Documentation

  Attach clear photos of the damaged product or the personalization error so our quality assurance team can review the defect.

• 3.
  Receive Authorization

  Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if a physical return is required.

• 4.
  Processing & Resolution

  After we receive your item or verify the error, we will immediately process your choice of a full refund to your original payment method or a priority replacement.